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- 01Yes. Research shows online therapy is effective for concerns like anxiety, stress, depression, and relationship issues while offering greater convenience and accessibility.
- 02Yes. All our sessions are online, so you can book from anywhere. Sessions are available in English, Hindi and Gujarati.
- 03Please note, our therapists are not crisis counsellors and are unable to provide support outside of scheduled sessions. This policy helps maintain professional boundaries and ensures the best care during your appointments. If you’re experiencing an emergency, please contact a crisis hotline or seek immediate assistance.
- 04Absolutely. Finding the right therapist is important, and you can request a change if you feel another psychologist may be a better fit.
- 05Yes. All online counselling sessions are confidential, and your personal information is protected in line with professional ethical standards.
- 06HIPAA is a United States federal law and does not apply to therapists practising in India. No Indian regulator will ask you about it. CareSpace is built around India's Digital Personal Data Protection Act, 2023 — the law you are actually accountable to as an Indian practitioner handling client records.
- 07₹999 a month for unlimited clients and every feature. Three months is ₹2,799 and twelve months is ₹9,990, which works out to two months free. There is no separate clinic tier and no per-client charge. The first 50 practitioners pay ₹799 a month for their first year.
- 08Your dashboard stays open in read-only. You can still see your full client history and download every session note and invoice — you just can't add or edit until you subscribe. Your clinical record is yours, and we won't lock you out of it to force a renewal.
- 09No. The 30-day trial needs an email address and nothing else. There's no card on file, nothing auto-charges when the month ends, and you don't need to cancel anything — the account simply moves to read-only until you decide to subscribe.
- 10CareSpace is built specifically for independent practitioners running a solo caseload. There are no shared calendars, team roles or clinic-wide dashboards, and none are planned. If you run a multi-therapist centre, a clinic-focused tool will serve you better than this one.
- 11On Indian infrastructure, encrypted in transit and at rest. Your session notes are never used to train AI models, never sold, and never shared with third parties. Under the DPDP Act you are the Data Fiduciary for your clients' records — CareSpace processes that data only on your instructions.
- 12Yes, at any time, including from a read-only account after your trial ends. You can download your client records, session notes and invoices. There's no export fee and no waiting period. It's your clinical record and you should be able to take it with you.
- 13Yes. Every completed session can generate a GST-ready invoice in rupees, and the billing screen tracks what's been received and what's still pending. This is built for Indian practice specifically, rather than adapted from software designed for US insurance billing.
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